Before your trip, contact us to check which roaming partners are available in the countries you plan to visit.
Once you arrive in a country covered by your package, Tripocell will automatically register on the local network and connect to the internet within 1-2 minutes.
If you are experiencing internet connectivity issues, try the following steps:
✅ Restart Your Device – If you have good mobile coverage, restart your device as a first step.
✅ Check Your eSIM Status – Open the Tripocell app and ensure that your eSIM profile status is set to "Installed."
✅ Enable Data Roaming –
➡ Go to Settings > Mobile Data/Cellular > Ensure that Data Roaming is turned ON.
✅ Check Network Selection –
➡ Settings > Mobile Data/Cellular > Secondary/Tripocell > Network Selection > Ensure it is set to Automatic.
➡ If your phone hasn’t registered on the local network yet, toggle Airplane Mode ON and OFF a few times.
✅ Modify LTE Settings –
➡ Settings > Mobile Data/Cellular > Secondary/Tripocell > Disable LTE mode, then restart your device.
➡ If the issue persists, switch to 3G only and try again.
✅ Manually Select a Network –
➡ Settings > Mobile Data/Cellular > Secondary/Tripocell > Network Selection > Turn OFF Automatic.
➡ Wait a few seconds for the available networks to appear.
➡ If you cannot check our roaming partners, try selecting the available networks one by one and toggle Airplane Mode ON/OFF.
NOTE: Do not delete the Tripocell profile or rescan the QR code, as this may erase preset configurations.
When reaching out for support, please include the following details:
📍 The country/region you are in
📶 A detailed description of the issue you are facing
📸 Screenshots of your device settings, including:
✔ Mobile Data/Cellular settings – Confirm that both calls and data are set to Tripocell.
✔ Cellular Plans – Show that Tripocell is selected as a plan.
✔ Mobile Data Network settings – Share this screenshot as well.
Providing complete details will help us resolve your issue faster! 🚀
Tripocell mobile app gives you convenience in 150+ countries. Activate eSim internet with us, be aware of our notifications and campaigns