Before your trip, just in case, contact us and find out which roaming partners we have in the countries you will be visiting.

Upon arrival in the country covered by your package, Tripocell will automatically register with the local network and connect to the internet within 1 or 2 minutes.

If you're having trouble with your mobile internet, try the following troubleshooting steps:

*If you are in good cellular coverage, try restarting your device first.
*Go to the Tripocell app and make sure the eSIM profile status is "Installed".
*Go to your Device Settings - Mobile Data/Cellular and make sure Data Roaming is enabled.
*Go to Device Settings - Mobile Data/Cellular - Secondary/Tripocell - Make sure Network Selection is automatic and turn on Airplane mode a few times until the phone registers on the local network.
*Go to Device Settings - Mobile Data/Cellular - Secondary/Tripocell - Turn off LTE mode and restart your device.
*Go to Device Settings - Mobile Data/Cellular - Secondary/Tripocell - Turn off LTE mode, switch to 3G only.
*If the previous steps did not help, go to Device Settings - Mobile Data/Cellular - Secondary/Tripocell - Network Selection - Turn off Auto, wait a few seconds and the phone will show you the list of available operators. If you don't have a chance to contact us for roaming partners, please try to select operators one by one in the list first, then turn on/off airplane mode.

Note: Do not delete the Tripocell profile or rescan the QR code, as these actions may delete the preset settings.

Need help? Please contact our team. When sending your message, make sure to include as many necessary details as possible:

*The name of your country/region
*Describe the problem you are facing

Feel free to upload screenshots of your Device Settings. This will help you identify the problem and find a solution in no time.

*Settings - Mobile data/Cellular - switch both calls and data services to Tripocell - send us a screenshot
*On this page under Cellular plans - Tap on Secondary/Tripocell plan - send us a screenshot
*Then switch to Cellular/Mobile data network - send us a screenshot