I cannot use Tripocell. What should I do?

Tripocell Roaming & Internet Connection Troubleshooting

Before You Travel

Before your trip, contact us to check which roaming partners are available in the countries you plan to visit.

How Tripocell eSIM Activates

Once you arrive in a country covered by your package, Tripocell will automatically register on the local network and connect to the internet within 1-2 minutes.

Troubleshooting Mobile Internet Issues

If you are experiencing internet connectivity issues, try the following steps:

✅ Restart Your Device – If you have good mobile coverage, restart your device as a first step.

✅ Check Your eSIM Status – Open the Tripocell app and ensure that your eSIM profile status is set to "Installed."

✅ Enable Data Roaming –
➡ Go to Settings > Mobile Data/Cellular > Ensure that Data Roaming is turned ON.

✅ Check Network Selection –
➡ Settings > Mobile Data/Cellular > Secondary/Tripocell > Network Selection > Ensure it is set to Automatic.
➡ If your phone hasn’t registered on the local network yet, toggle Airplane Mode ON and OFF a few times.

✅ Modify LTE Settings –
➡ Settings > Mobile Data/Cellular > Secondary/Tripocell > Disable LTE mode, then restart your device.
➡ If the issue persists, switch to 3G only and try again.

✅ Manually Select a Network –
➡ Settings > Mobile Data/Cellular > Secondary/Tripocell > Network Selection > Turn OFF Automatic.
➡ Wait a few seconds for the available networks to appear.
➡ If you cannot check our roaming partners, try selecting the available networks one by one and toggle Airplane Mode ON/OFF.

NOTE: Do not delete the Tripocell profile or rescan the QR code, as this may erase preset configurations.

Need Help? Contact Us!

When reaching out for support, please include the following details:

📍 The country/region you are in
📶 A detailed description of the issue you are facing
📸 Screenshots of your device settings, including:
✔ Mobile Data/Cellular settings – Confirm that both calls and data are set to Tripocell.
✔ Cellular Plans – Show that Tripocell is selected as a plan.
✔ Mobile Data Network settings – Share this screenshot as well.

Providing complete details will help us resolve your issue faster! 🚀