Why is my internet speed slow?

Your mobile internet speed varies due to a number of factors beyond our control:

*The phone model you are using
*Available network technology, eg 2G, 3G, 4G, 5G, LTE
*Included websites/apps
*Time of day
*Network density
*Other factors in the transmission path from your device to the Internet endpoint you access
*Limitations of coverage.

Also, upload/download speed really depends on the country's network infrastructure.

The most common reason for low internet speed is the quality of mobile operator coverage. Some operators can provide good signal quality, and some operators can provide the opposite.

If you notice low internet speed, try restarting your phone first. Then check your internet speed again and send us screenshots of internet speed with LTE mode on and off.


Still need help?

Please contact our customer service

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